1. What Personal Information We Collect

We may collect personal information including but not limited to:

1. Full name

2. Date of birth

3. Residential and mailing address

4. Contact information (e.g. phone number, email)

5. Government-issued ID (e.g. passport, driver’s licence)

6. Bank account details and transaction history

7. Occupation and income details (if required)

We may also collect sensitive information where legally required (e.g. under AML/CTF obligations).

 

2. How We Collect Personal Information

We collect your personal information through various channels, including:

1. Directly from you during registration, transaction processing, or customer service

2. When you use our website, email, WeChat, phone, WhatsApp, or other means.

3. Through third-party service providers such as identity verification services

4. From publicly available sources or regulatory bodies as required

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3. Why We Collect Your Personal Information

We collect your personal information for purposes including:

1. Providing international remittance and related services

2. Confirming your identity and conducting customer due diligence

3. Meeting our obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act)

4. Detecting and preventing fraud and other unlawful activities

5. Managing our business operations and improving customer service

6. Communicating with you regarding your account, transactions, or service updates

 

4. Disclosure of Personal Information

We may disclose your personal information to:

1. Payment service providers, banks, and financial institutions

2. Identity verification and fraud prevention service providers

3. Legal, regulatory, and government authorities (e.g., AUSTRAC)

4. Our employees, contractors, and business partners

5. Overseas entities involved in processing your transactions (e.g., correspondent banks or payout partners)

 

5. Security of Your Personal Information

We take the security of your personal data seriously and implement technical and organisational safeguards to protect it. This includes:

1. Secure storage systems

2. Encryption of data in transit and at rest

3. Access control measures

4. Staff training and confidentiality agreements

Despite our best efforts, no method of transmission over the internet or electronic storage is completely secure.

Please note that, in accordance with applicable Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) laws, we are required to retain records of your personal identity information for a minimum of seven (7) years. Where there is no legal obligation to retain such information, and it is no longer necessary for our business purposes, we will take reasonable steps to destroy, delete, or de-identify your personal information.

 

6. Accessing and Correcting Your Information

You have the right to access and correct the personal information we hold about you. If you wish to access or correct your information, please contact us using the details below. We may need to verify your identity before responding.

 

7. Making a Privacy Complaint

If you have a complaint about how we have handled your personal information, please contact us. We take all complaints seriously and will investigate promptly.

 

8. Contact Us

Austang Link Pty Ltd
Email: info@austang.net.au
Phone: 08 6460 4119
Address: 49/180 Stirling St Perth WA 6000, Australia
ABN: 16 620 254 033

 

9. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically.